Huntington Bank Airport Road Traverse City, MI: A Mixed Experience

As a guardian for my mother, I recently visited the Huntington Bank located at Airport Road in Traverse City, Michigan to manage her account and transfer funds to her new representative payee account. Unfortunately, my experience was marred by an uncooperative staff member who refused to accept our certified guardianship papers.

The documents in question had been reviewed and approved by the legal department of Wells Fargo, where we also have a guardianship account. However, despite listing various types of care and contracts, the Huntington Bank employee would not accept the paperwork because it did not specifically mention banking. As a guardian, I need to manage my mother's accounts and transfer funds, making it crucial that I establish a seamless process.

I was surprised by this refusal, given the bank's reputation for customer service. The staff member in question seemed unaccommodating and unwilling to work with us to find a solution. On the other hand, our initial experience at Huntington Bank had been positive, with friendly and helpful employees assisting us with our banking needs.

However, my recent encounter has led me to reconsider doing business with Huntington Bank for my new ventures. I was impressed by Kate, another employee who provided valuable information on their business loans. Unfortunately, she did not introduce herself or wear a name pin like other staff members do.

Overall, while some employees at the Airport Road branch of Huntington Bank have been great, our experience with this particular staff member has left a sour taste. As a customer, I expect courteous and professional service, especially when dealing with sensitive financial matters.

Huntington bank airport road traverse city, mi